FAQ – Femkit

The option to purchase on account is provided by our partner Klarna.

As soon as your order has been shipped, you will receive your invoice by email with the payment steps and a request to settle the invoice within 14 days. Please also check your spam folder.
If you can't find an email from our partner, we can send you the invoice again at any time.

Our return period is 30 days, should you return parts of your order after the 14-day payment period has expired, our partner will refund the amount already paid to your account.
You can find more information about Klarna here :

Please note that we cannot provide an exact background if an invoice payment is rejected by our partner in individual cases. Here you can contact Klarna customer service directly Get in contact

You can easily enter vouchers and discount codes when paying. The corresponding amounts will then be credited to you.

Please note that discount codes must be used before completing the order and checking out, as we can unfortunately no longer credit them afterwards.

Please also note that individual discount campaigns cannot be combined with one another.

We ship our items worldwide.

The costs for standard shipping within Germany are EUR 5.95 and EUR 15 within the EU.
From an order value of 99 EUR, deliveries within Germany and the EU are free of charge.

Shipping costs outside the EU are 45.00 EUR.
From an order value of 350 EUR, deliveries outside the EU are free of charge.
Please note that packages are subject to customs duties and import duties in the country to which the order is sent. These costs must be borne by the recipient.

The costs for express deliveries are EUR 45.

It is important to us to support you in the conscious selection of your favorite items in order to avoid unnecessary returns as much as possible. We provide you with a variety of photos of our articles, detailed descriptions and our size chart. If you have any further questions about the selection of items or size allocation, please feel free to contact service@femkit.de at any time

The delivery time is approx. 5 to 10 working days after the order date. Wedding dresses and individual custom-made products are dispatched within 21 working days. Delivery times may vary depending on the destination country.

As soon as your order is on its way to you, you will receive a separate email with the shipment details so that you can track your package from this point on. If the tracking link does not work, you can also use the DHL-Seite enter your shipment number and track the package there.

You can find more information here .

If an order does not meet your expectations, you can exchange or return your ordered items within 30 days. Simply send your package back to our Berlin head office:

FEMKIT - Modekonstrukt GmbH, Danziger Str. 146, 10407 Berlin

Returns are from a value of 100 € within Germany and the EU free of charge. Please send an email to: service@femkit.de
You will then receive a return slip for free return.

You can find more information about this in our Revocation Policy .

After checking the items you have returned, we will immediately order the reimbursement of the respective order value. The processing takes place according to our AGB within 14 days of receipt of your return.

For refunds, the same payment method is used as when paying for the item. The actual credit to the account or credit card depends on the provider of your respective payment service.

We manufacture our dresses in exclusive small series and on the basis of limited material stocks. However, our classics are always appearing in new versions. You will receive current information on this regularly in our newsletter.

If your favorite model is no longer available, you can contact us at service @ femkit .de report. We are happy to make your dress in an alternative fabric variant as an individual custom-made product.

Order process

Payment process

Shipping

Returns and credit

Others